We value transparency and your satisfaction. Since most of our services are digital (photography, videography, design, media campaigns), we do not offer refunds once a project has been approved or delivered.
However, if you cancel before production begins or within 24 hours of confirming the project, we may issue a partial refund depending on the work already started.
In special cases, if you’re unhappy with the final result, we offer limited revisions based on the agreed scope
Please note:
-
Refunds are not available for completed media production or delivered designs
-
Deposits are non-refundable after work has started
-
All refund requests must be submitted in writing to:
cairographyproduction@gmail.com